Frequently Asked Questions
Everything you need to know about shopping at DOGHOUSE.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
How do I ensure I choose the right size?
Since we curate unique fashion pieces, we recommend checking our detailed Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you restock items that are sold out?
To maintain exclusivity, many of our collections are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if we receive a return or a small restock.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.
Are your materials sustainably sourced?
At DOGHOUSE, we are committed to ethical fashion. We work closely with manufacturers who prioritize sustainable fabrics and fair labor practices to minimize our environmental footprint.